Tag: insurance

  • RHB, Tokio Marine Life and Takaful Malaysia forge exclusive banca partnerships

    RHB Banking Group (RHB or the Group) has entered into bancassurance and bancatakaful partnerships with Tokio Marine Life Insurance Malaysia Bhd. (Tokio Marine Life) and its takaful partners – Syarikat Takaful Malaysia Keluarga Berhad (STMKB), and its wholly owned subsidiary, Syarikat Takaful Malaysia Am Berhad (STMAB) (collectively referred to as Takaful Malaysia). These partnerships are formalised through separate Distribution Agreements – between RHB Bank and Tokio Marine Life, and between RHB Islamic and Takaful Malaysia, as well as the Framework Agreement entered into by all parties.

    Under the Distribution Agreements, RHB will exclusively sell, distribute, market and promote the conventional life insurance products, the family takaful products and the general takaful products developed by Tokio Marine Life and Takaful Malaysia, in Malaysia. The Framework Agreement is entered into as part of the overall joint operating and governance framework for the banca partnerships.

    The exclusive Distribution Agreements will be for a period of 20 years (commenced 1 August 2025), at a Total Access Fee payable to RHB of up to RM1.6 billion. The Total Access Fee reflects the projected insurance and takaful business volume that RHB is expected to generate over the tenure of the Distribution Agreements, including anticipated sales of products through RHB’s network of branches and digital channels. These will contribute positively to the Group’s profit before tax.

    Dato’ Mohd Rashid Mohamad, Group Managing Director/Group Chief Executive Officer of RHB Banking Group said, “This long term and exclusive banca partnerships reinforces our commitment to staying relevant to our customers, diversifying our income streams and driving sustainable long-term growth. By deepening our collaboration, we are able to deliver tailored financial solutions, enhance customer experience and unlock meaningful value for RHB as well as our banca partners. This aligns with our PROGRESS27 strategic priorities, which is already in motion, enabling us to deliver broader value to our stakeholders while driving our non-interest income streams.”

    “This reflects the strength, resilience and maturity of our partnership. One that we have built over the years of collaboration and shared ambition. We are confident that this next chapter will see us deliver even greater value to the community, combining Tokio Marine’s global insurance expertise with RHB’s local reach and customer trust,” said Toi See Jong, Chief Executive Officer of Tokio Marine Life Insurance Malaysia Bhd.

    Additionally, Nor Azman Zainal, Group Chief Executive Officer of Takaful Malaysia said, “This collaboration positions us to scale our takaful offerings and broaden our footprint within the Islamic financial ecosystem. It reflects our ongoing commitment to making ethical, Shariah-compliant protection more accessible to a wider base of consumers across our key markets.”

    The product portfolio will continue to evolve in response to customer needs and emerging market trends.

  • insureKU goes live with first native aggregation service

    Censof Holdings Berhad (Censof or the Group), a technology holdings company specialising in financial management software solutions, today announced that insureKU — Malaysia’s first fully digital, end-to-end insurance and takaful aggregator — is now officially live.

    Developed by its subsidiary, Censof Maal Sdn Bhd, insureKU is built with the consumer in mind and delivers a seamless, transparent, and user-friendly experience for comparing, understanding, and purchasing a wide range of insurance and takaful products — from life and general insurance to travel coverage and beyond.

    Commenting on the service launch, Ameer Shaik Mydin, Group Managing Director of Censof said, “insureKU represents a natural extension of Censof’s vision to empower Malaysians through innovative financial technologies. This service launch is not just about offering insurance online, it is about removing barriers, building confidence, and enabling consumers to make informed decisions about protecting their future. We believe insureKU is a key milestone in that journey.”

    The platform currently features travel insurance options for consumers to engage with, alongside plans to expand into other categories later this year, with an initial list of insurance providers that includes Generali, TokioMarine and Tune Protect. Using the service, insureKU is able to help consumers specify, identify, understand and purchase their specific travel insurance product in under three minutes which is a tremendous and empowering time and money saving hack.

    “insureKU is built to remove the complexity around insurance decisions and give consumers the clarity they need to feel in control,” said Shadhana Sekaran, Co-founder and Chief Executive Officer of insureKU. “From a single platform, users can compare plans from multiple providers, understand their options with greater transparency, and complete their purchase with confidence — all in just a few clicks. Our goal is to simplify insurance for everyone, and we’re just getting started.”

    More Than Just Comparisons – A Smarter, Trusted Way to Secure Coverage

    Backed by Censof Maal Sdn Bhd’s decades of experience in developing complex financial systems, insureKU leverages this expertise and the domain experience in insurance of its management team, to enhance how it offers an intuitive, technology-driven solution that places consumer empowerment in their hands.

    As one of the earliest authorised participants under Bank Negara Malaysia’s Financial Technology Regulatory Sandbox, insureKU has been extensively developed and tested over the past one year to meet real-world needs. The platform is the first of its kind in Malaysia to offer fully integrated aggregation and digital solutions across both the insurance and takaful sectors.

    To shift perceptions and expectations of what insurance can and should be for consumers, insureKU’s service launch focuses on the first step of its long-term planning; education, comparison, and the aggregation of information to allow consumers to make easier, better, and value-driven decisions for their insurance needs. Savings gained through insureKU’s processes are also passed back seamlessly to consumers, aiming to make insurance more affordable over time.

    insureKU is committed to continual innovation, with upcoming enhancements including multi-lingual support, expanded product offerings, and user-centric tools such as the Need Analysis Calculator and Financial Budget Calculator — all designed to help users tailor their insurance plans to suit their personal goals and financial circumstances, further simplifying and enhancing the digital insurance experience.

    “This is more than a product service launch — it is the beginning of a much needed movement to dismantle the barriers that have long excluded many Malaysians from securing their financial future,” added Shadhana.

    To celebrate the service launch, insureKU is rewarding the first 100 customers who purchase travel insurance through the platform with items from a limited exclusive merchandise offering – making it even more rewarding as consumers in Malaysia take their first steps toward easier, smarter, and empowered insurance choices.

    For more information and to explore your insurance options, visit www.insureku.com.

  • Tune Protect and Ticket2U unveil ticket refund insurance

    Tune Protect Malaysia (Tune Protect), a leading digital insurer, has partnered with Ticket2U, Malaysia’s premier ticketing platform, to introduce Ticket Refund Insurance for events in Malaysia. The comprehensive plan covers tickets for a wide range of events, including conferences, marathons, runs, concerts, festivals, and sports tournaments, ensuring ticket holders receive a full refund if unforeseen circumstances prevent them from attending. This initiative reinforces Tune Protect’s commitment to delivering customer-centric solutions and enhancing the overall event experience.

    Covering a comprehensive range of unexpected situations, Ticket Refund Insurance protects attendees from disruptions such as medical emergencies, accidental death, home emergencies like fire or burglary, natural disasters, and sudden unemployment, ensuring that ticket buyers are not financially burdened. The coverage also extends to road accidents, vehicle breakdowns on the way to the event, as well as other unforeseen circumstances.

    “The launch of Ticket Refund Insurance is a game-changer for eventgoers, giving them the confidence to book tickets without the fear of the unexpected disrupting their plans. This innovative protection plan reinforces our commitment to making insurance simple, seamless and accessible to everyone. With event attendance on the rise, we are ensuring that customers can fully enjoy their favourite events stress-free, knowing they have a reliable safety net in place,” said Jubin Mehta, Chief Executive Officer, Tune Protect Malaysia.

    “At Ticket2U, we are focused on elevating the ticketing experience, and Ticket Refund Insurance marks a significant step towards setting a new industry standard. This protection gives ticket buyers greater assurance, knowing they are covered if the unexpected happens, while also reinforcing trust between event organisers and attendees. By reducing financial risk and making ticket purchases more secure, we are enhancing confidence in event attendance and supporting a more dynamic, worry-free event experience for all,” said YC Chia, Managing Director, Ticket2U Sdn Bhd

    For sports enthusiasts, Sports PA (Personal Accident Insurance) is available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active.

    Jubin added, “By embedding protection seamlessly into the event ticketing journey, Ticket2U and Tune Protect are setting a new industry standard for consumer protection against unexpected events while enhancing overall customer experience with greater confidence and ease.”

    Available to all Ticket2U customers purchasing event tickets, this insurance is available to a wide range of events, including concerts, sports matches, exhibitions and festivals at only 5% of the ticket price. Purchasing Ticket Refund Insurance is quick and effortless where eventgoers can:

    1. Select an event ticket on Ticket2U.
    2. Opt-in for ‘Ticket Refund Insurance’ at checkout.
    3. Complete the purchase, and coverage is automatically activated.

    The claims process is equally seamless:
    1. Submit a claim directly to Tune Protect with the required documentation.
    2. Claims are processed, and eligible refunds are issued promptly.

    For more information on Ticket Refund Insurance, visit www.ticket2u.com.my and click the “Read More” button on eligible event pages.

  • Shopee expands range of Shariah compliant financial services with Takaful IKHLAS

    Shopee expands range of Shariah compliant financial services with Takaful IKHLAS

    Leading digital payments and financial services provider SeaMoney, has partnered with Takaful Ikhlas General Berhad (Takaful IKHLAS) to offer Motor Takaful protection on the Shopee app. The latest addition to Shopee’s growing suite of digital insurance and takaful offerings, IKHLAS Private Car Comprehensive Plus Takaful, aims to provide holistic, Shariah compliant motor takaful protection to users.

    IKHLAS Private Car Comprehensive Plus Takaful provides the following coverage:

    • Third party bodily injury and death;
    • Third party property loss or damage;
    • Loss or damage to your own vehicle due to accidental fire or theft; and
    • Loss or damage to your own vehicle due to accidents.

    Additionally, participants can enjoy complimentary benefits that include:

    • Waiver of Compulsory Excess for Unnamed Driver
    • Complimentary Personal Accident cover for Participant
    • Transportation Fee Reimbursement

    IKHLAS Private Car Comprehensive Plus Takaful also provides complimentary roadside assistance with 24-Hour Bantuan IKHLAS Road Assist. This includes a 24-Hour Accident and Breakdown towing service that also covers Singapore, South Thailand, and Brunei within a 25km radius of the Malaysian border, as well as locksmithing and battery delivery services.

    In conjunction with the launch of IKHLAS Private Car Comprehensive Plus Takaful, Shopee is offering an RM15 voucher on top of a 10% discount for all Takaful IKHLAS insurance and takaful products.

    Here’s how you can purchase IKHLAS Private Car Comprehensive Plus Takaful on Shopee:

    Step 1: From the Shopee app home page, access the “Finance” circle, located right below the search bar. Once in the Finance page, click on “Insurance”.

    Step 2: Here, click on “Car” and proceed to fill in your vehicle details to receive an insurance quotation.

    Step 3: After receiving your quotation, select your preferred IKHLAS Private Car Comprehensive Plus Takaful and proceed to complete your purchase.

     

  • What Protection Does A High-Net-Worth Individual Needs?

    What Protection Does A High-Net-Worth Individual Needs?

    Insurance plans for high-net worth individuals are often beyond what is available to the everyday man.

    For many Malaysians, the importance of insurance is drilled into their minds early on in their lives or careers, and it is likely that most have a friend or relative that is an insurance agent. However, in terms of pure numbers, insurance penetration in the country is still low.

    A survey commissioned by Zurich Malaysia last year showed that 38% of Malaysians remain uninsured; another survey conducted by the Health Ministry in 2020 found that only 22% of Malaysians had personal health insurance.

    According to Dennis Chin, director at Harveston Wealth Management, life insurance needs usually start with self-protection such as medical cost and critical illnesses, which is then followed by financial security for family such as family income protection and credit protection.

    And while it may be the norm to be uninsured, for high-net-worth individuals (HNWI), this is likely to border on sacrilege!

    “For HNWI, the abovementioned is essential as well even though they have more financial resources to take care of the medical bills and family income need,” says Chin.

    He adds that the typical insurance planning for such individuals goes beyond personal risk as there are often other assets and collateral that may be used as guarantors in business borrowings, for example if a key person in the business suddenly leaves.

    “These borrowings will risk their personal assets being used for paying off in the event of sudden departure of the key person in the business or guarantor for the loan.”

    Protection For HNWI

    The main difference when it comes to insurance coverage for HNWI usually comes down to two things – the required sum assured and the type of risk.

    If the person requires RM10 million in life coverage, insurance plans can come in the form of offshore universal life policies denominated in US dollars while also being more cost efficient. Such offshore policies are not accessible to lower/middle income individuals as the minimum sum assured is usually beyond reach, often starting at US$500,000 and above.

    dennis chin harveston hnwi“This type of plan may offer different health and financial underwriting requirements which are offered differently by insurance companies locally,” says Chin.

    He shares that “asset protection is also essential” for HNWI as they tend to own wide varieties and classes of assets. Typically, such assets would include real estate, jewellery, or art collections to name just three. Often, these may also make up the bulk of their net worth.

    For example, a standard house insurance will not hack it when it comes to covering a bungalow that is constructed with exotic woods and expensive, custom-made furniture and fittings. Special coverage will be required for such a home in the event of fire or burglary explains Chin.

    “Therefore, the scope of insurance needs for HNWI is much wider than lower- and middle-income individuals,” he adds.

    Healthcare is another area in which HNWI are usually well-covered in. For those that travel regularly around the world, international medical coverage is key in order to counter the risk of being forced to seek medical services in a foreign country.

    “This type of medical plan comes with high medical limit in US dollars and the premium is also payable in US dollars as well,” he shares.

    “It also provides peace of mind while travelling globally as usually it comes with services on international consultation for medical services and evacuation back to their home country.”

    For The Next Generation

    HNWI with highly sought-after professional skills may also choose to take “future economic value” into consideration when setting up their life coverage. For example, in the event that a person is no longer able to work through total or permanent disability, or death, this will ensure that his or her projected earnings over a set number of years will be paid out to the family.

    There are notable examples of celebrities doing this, such as footballer Cristiano Ronaldo getting insured for £90 million in 2009, while singer Taylor Swift reportedly insured her legs for US$40 million in 2015.

    Chin explains that utilising insurance as a tool for wealth management is not a foreign concept to HNWI, with family trusts and family offices usually set up for wealth preservation for the benefit of the next generation and even beyond.

    Insurance For Wealth Creation

    Once the basic protection needs covering medical costs or critical illnesses are in place to ensure future financial security for HNWI, “a large sum assured is usually a tool in wealth management for wealth creation” Chin says.

    Alvin Yap, managing director at A.D. Financial, adds, “For family offices, insurance is also treated as a tool for estate planning, risk diversification and even wealth creation.”

    He gives an example on how a patriarch owning several offshore real properties may purchase life insurance with proceeds to cover any tax liabilities (e.g. inheritance tax, etc.) upon his demise, ensuring that the offshore real properties will be transferred to his family office smoothly after his passing.

    Using another example, he says, “Let us assume a matriarch purchases life insurance and makes it a point that the family office will manage and invest the insurance proceeds which will be treated as an education fund for many generations to come. She bequeaths her personal wealth to her children and her family office manages the insurance proceeds (education fund) upon her demise.”

    The mechanics of a family trust makes it useful for liquidity purposes as “insurance proceeds will be paid directly to the family trust”, providing an immediate source of cash flow to beneficiaries of the trust as opposed to individual nominees.

    “This is because in the event the nominee does not survive as well, the insurance paid out will fall into estate which can only be used after obtaining grant of probate,” highlights Chin.

    This can also help to prevent any squabbles among beneficiaries when the head of the family passes on. It is not uncommon to hear of huge lawsuits which entail siblings and other family members fighting in court to claim their piece of the pie. Hence, in most families, there will be a need for such a structure to be in place.

    To illustrate this point, Chin uses a scenario where there are multiple properties to be passed down to several beneficiaries.

    “What if these properties are not identical and each of them carries a different value? This might create some issues about fairness whereby the value of inheritance of each beneficiary is not the same,” he says.

    “In this case, a method of wealth equalisation can be adopted by buying life insurance that eventually creates the cash to compensate those beneficiaries that inherited lower value properties.”

    Charitable Endeavours

    Apart from taking care of their families, many HNWIs also engage in the practice of philanthropy through monetary gifts or donations to those in need, utilising the mechanics of life insurance to achieve this purpose.

    “Apart from donating existing resources and funds, such as allocating a pre-determined amount of profit from businesses, one can plan by using life insurance proceeds to make charitable donations,” explains Chin.

    “There are many family offices which have a foundation in place for philanthropy purposes, consisting of existing assets and cash, as well as life insurance.”

    “By paying premiums from existing resources every year, this eventually increases the assets in the 

    foundation by claiming the sum assured for charity purposes which can help more people,” he adds.

    What Are Family Offices?

    HNWI often have a family office to manage their financial affairs, but not much is known to the general public. We speak to Alvin Yap, managing director at A.D. Financial, to learn more.

    alvin yap a.d. financial hnwi

    Smart Investor: Can you describe how the various structures of family offices work?
    Alvin Yap: Family office is originally from the concept of preserving generational family wealth for European royalty and it is increasingly popular among high and ultra-high net worth Asian families. However, there is still much puzzlement as to what defines them and their primary functions.

    Briefly, a family office is about effectively preserving, growing and transferring wealth across generations. It can be treated as a legal entity that houses professionals in various areas such as administration, legal, investment, corporate finance, real estates and so forth to achieve the abovementioned primary functions. Some family offices are more investment oriented; others could be driven by philanthropic causes. In terms of establishments, there is single-family office servicing one individual family and also, multi-family office that service several families benefiting from economies of scale.

    SI: Can you explain the role that insurance plays in family offices as a form of generational wealth management or preservation?
    AY: Primarily, insurance is used to mitigate financial damages caused by loss of life or properties. For family offices, insurance is also treated as a tool for estate planning, risk diversification and even wealth creation.

    SI: How do you determine the type and amount of insurance coverage that different family offices require?
    AY: It can be complex but it all boils down to family business needs and family lifestyle.

    In Malaysia, term life insurance can be purchased as keyman insurance, meaning insuring the key person such as the owner or someone who is critical to the business; some family offices will source for offshore term life insurance that comes with a lower premium. There is also a variety of universal life insurance that offer very low initial cash outlay for insurance premium or options to fund the premium with movable/ immovable assets and many other flexible premium financing features. Family offices take advantage of these features and purchase universal life with very high insurance coverage.