Inovatif

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  • Crockfords wins Forbes Travel Guide 5 Star Award for the seventh consecutive time

    Crockfords wins Forbes Travel Guide 5 Star Award for the seventh consecutive time

    Crockfords at Resorts World Genting (RWG) has once again secured a 5-star rating in the 67th Forbes Travel Guide (FTG), making it an impressive seventh consecutive year for the hotel.

    Crockfords stamps its mark as the only hotel in Malaysia to be awarded FTG’s prestigious 5 Star accolade in 2025, being amongst the 539 celebrated luxury properties worldwide to have been accorded this status.

    RWG properties, Genting Grand and Highlands Hotel also stood out among the list of other honourees and award recipients, emerging as Forbes 4 Star Property and Forbes Recommended Property, respectively, making it the eighth year these hotels have upheld their respective recognitions.

    FTG is globally considered as the foremost benchmark of the world’s finest luxury hotels, restaurants, spas and ocean cruises. Its award ratings serve as an authoritative guidepost for guests seeking exceptional travel experiences. The travel guide utilises a proprietary algorithm to weigh excellence in service and quality of the property. Evaluated anonymously by FTG’s expert inspectors, a hotel must receive a high score of at least 90% in all respects from service to the minutest of details to deserve a 5-Star rating.

    “We are honoured to receive a 5-Star rating from the acclaimed Forbes Travel Guide. At Resorts World Genting, we are dedicated to continuously push the envelope for greater gold standard achievements in world class hospitality,” said Spencer Lee, Executive Vice President of Sales, Marketing & Public Relations.

    “This latest distinction from Forbes Travel Guide is a validation of our relentless passion for delivering exceptional stays. Crockfords as a Forbes Travel Guide 5-Star property is a destination unto itself. As an iconic symbol of luxury and thoughtful service from the heart, we take pride in ensuring that every visit is extraordinary and memorable,” said David Leung Ming Sum, Vice President of Hotel Operations.

    Resorts World Genting was recently the proud recipient of the Best ASEAN New Tourism Attraction award at the 34th ASEANTA Excellence Awards in Johor Bahru. The premier resort above the clouds is poised to play host to and receive visitors from all over ASEAN as Malaysia embraces its role as the Chair of ASEAN in 2025.

  • Kenanga Group posts all-time-high RM1 Billion revenue and RM155.5 million operating profit in FY2024

    Kenanga Investment Bank Berhad (“Kenanga Group” or “The Group”) delivers one of its strongest financial results to date for the financial year ended 31 December 2024 (“FY2024”). The Group posted an all-time-high revenue of RM1.0 billion, up 22.3% year-on-year, while operating profit surged 88.7% to RM155.5 million, also its highest yet. PBT rose 33.1% to RM117.2 million, while net profit climbed 31.6% to RM95.8 million.

    Kenanga Group’s strong results were driven by a significant revaluation gain on strategic investments through its Private Equity arm, alongside higher trading and investment income, net brokerage income, and management and performance fees. Increased contributions from associates further bolstered its bottom line, partially offset by credit loss expenses.

    Reflecting this performance, the Board of Directors has declared an interim single-tier dividend of 8.00 sen per ordinary share for FY2024.

    “2024 was another landmark year for Kenanga Group, delivering one of our strongest financial performances to date, despite market headwinds. This milestone underscores the resilience of our diversified business model and our disciplined approach in capitalising on growth opportunities across all our key business segments,” said Datuk Chay Wai Leong, Group Managing Director, Kenanga Investment Bank Berhad.

    Kenanga Group’s Stockbroking division recorded RM363.6 million in revenue, a 17.9% increase from the previous year. PBT eased to RM15.4 million from RM16.1 million in FY2023, reflecting the impact of credit loss expense incurred during the year as opposed to a writeback in the previous year. Amid heightened market volatility and an evolving competitive landscape, the division successfully maintained its retail market share of 25.3%. The structured warrants business remained a key contributor, reinforcing the Group’s position as Malaysia’s leading issuer, with the highest market share in warrants trading volume.
    Its Asset and Wealth Management division posted revenue of RM303.9 million, an increase of 14.9% year-on-year. The revenue was primarily driven from its institutional and retail segments. Despite higher overhead cost, which led to a PBT of RM47.0 million relative to RM58.7 million in 2023, the division’s AUA saw strong growth, closing at RM23.5 billion, an increase of RM1.8 billion year-on-year.

    The Group’s Investment Banking division registered a jump in both revenue and PBT for FY2024, with a 10.0% increase in revenue to RM246.4 million, and an 8.4% increase in PBT to RM6.2 million. This was driven by higher investment income from treasury and fee income, buoyed by a vibrant bond market and capital market.

    Kenanga Group’s Listed Derivatives business continued its growth streak, delivering yet another year of record performance. Revenue climbed 15.3% to RM27.6 million, while PBT surged 24.1% to RM7.8 million, its highest in over a decade. This sustained upward trajectory was fueled by higher trading commissions and interest income, supported by a surge in trading activity across the listed derivatives market.

    “As we enter 2025, our focus remains on growing our core businesses while accelerating digital transformation. By strengthening recurring income streams, optimising cost efficiencies, and expanding product offerings, we are positioning Kenanga Group for sustainable, long-term growth,” added Datuk Chay.

    “With a legacy that spans over five decades, we continue to leverage our vast experience from navigating market cycles, and create synergies across our ecosystem to drive innovation, expand market reach, and create greater value for our stakeholders,” concluded Datuk Chay.

    Beyond financial performance, Kenanga Group remains committed to responsible and sustainable growth. In 2024, this commitment was reaffirmed with the Group’s continued inclusion on the FTSE4Good Bursa Malaysia Index, ranking among the Top 8% of Malaysian public-listed companies.

     

  • Bursa Malaysia wins sustainability award

    Bursa Malaysia Berhad (“Bursa Malaysia” or the “Exchange”) has won the “Best Climate Change Strategy in Asia – Stock Exchange” by Asia Asset Management’s 2025 Best of the Best Awards. This award recognises Bursa Malaysia’s leadership among Asian exchanges for integrating and mandating robust climate change and sustainability practices within Malaysia’s capital market.

    Bursa Malaysia has implemented a comprehensive climate action strategy for Malaysian public listed companies, which includes rigorous sustainability reporting standards for PLCs, developing sustainability intelligence or measurement tools, facilitating green financing, as well as demonstrating thought leadership and undertaking active engagement in ASEAN and global climate initiatives.

    This approach goes well beyond regulatory compliance of enhanced disclosures, to embedding sustainability within business operations, greening supply chains, and facilitating decarbonisation initiatives via access to sustainable financing. These combined efforts are aimed at fostering a low-carbon and resilient economy, supporting Malaysia’s national sustainability agenda to achieve net-zero carbon emissions by 2050, while boosting public listed companies’ competitiveness and addressing the growing investor demand for sustainable driven value.

    “This award is a testament to our unwavering commitment to sustainability and our dedicated efforts to combat climate change,” said Datuk Muhamad Umar Swift, Chief Executive Officer of Bursa Malaysia. “As a leading exchange in ASEAN, we believe in setting a high standard for environmental stewardship, and encouraging our listed companies to adopt sustainable practices that make a positive difference, and support progress on global sustainable development goals.”

    The Best of the Best Awards 2025, organised annually by Asia Asset Management, celebrates outstanding performance across multiple areas, including investment management, pension governance, technology applications, securities servicing, innovative product offerings, and leadership in the financial industry. The “Best Climate Change Strategy in Asia” award in particular, recognises an institution – stock exchange, bank, asset manager, insurer, sovereign wealth fund, corporate – in the Asia-Pacific region that has demonstrated exceptional leadership and commitment to addressing climate change.

  • Funding Societies and foodpanda offer 2% per annum financing rates for Bumiputera merchants

    Funding Societies and foodpanda offer 2% per annum financing rates for Bumiputera merchants

    Funding Societies, Southeast Asia’s largest unified small and medium enterprise (SME) digital finance platform, has extended its partnership with Delivery Hero (M) Sdn Bhd [fka Foodpanda (M) Sdn Bhd] to offer exclusive financing for Bumiputera merchants. Eligible foodpanda merchants can access financing up to RM100,000 at a competitive 2% annual rate with a flexible financing tenor of up to 24 months. This limited-time initiative aims to empower local entrepreneurs with the capital to grow and succeed in a challenging market.

    Chai Kien Poon, Country Head, Funding Societies Malaysia, remarked, “The Department of Statistics Malaysia (DOSM) reported that Malaysia’s services sector achieved a total revenue of RM2.3 trillion in 2023, an 8.4% increase from RM2.1 trillion in 2022. Despite this growth, sub-sectors such as food and beverage (1.4%) have yet to recover to their pre-pandemic (2019) revenue levels. To support these businesses, particularly MSMEs, access to cash flow is crucial. We are hopeful that this partnership between Funding Societies and foodpanda can better assist and scale underserved, creditworthy SMEs in this industry.”

    “Furthermore, we are confident that this affordable financing can help food sellers to better restock supplies and prepare for upcoming seasonal growth amidst a potential surge in staple vegetable costs as a result of the recent floods and ahead of the festive season.”

    “We are thrilled to extend our partnership with Funding Societies to offer this exclusive financing opportunity to our Bumiputera merchants. At foodpanda, we believe in empowering our merchants with the tools and resources they need to thrive in today’s challenging market. This initiative not only provides access to much-needed capital at an affordable rate but also reinforces our commitment to supporting local entrepreneurs, especially as they prepare for the upcoming festive season. Together, we aim to drive meaningful growth and resilience for our foodpanda merchant community,” said Tan Ming Luk, Managing Director, foodpanda Malaysia.

    Under this offer, Bumiputera SMEs can apply for Shariah-compliant financing with just two initial documents: identification documents (for directors and the company) and six months of bank statements. The application is fully digital, with decisions provided within days.

    Together, Funding Societies and foodpanda have assisted 500 foodpanda merchants and the latest collaboration aims to build on the momentum. Besides providing essential cash flow and growth capital, by lowering the cost of financing, the collaboration aims to level the playing field and support more underserved micro and small businesses to grow their business within the foodpanda network.

  • SUNWAY REIT COMPLETES THE ACQUISITION OF SUNWAY KLUANG MALL IN JOHOR

    Sunway REIT Management Sdn. Bhd., the Manager of Sunway Real Estate Investment Trust (“Sunway REIT”), is pleased to announce that Sunway REIT has, on 30 December 2024, successfully completed the acquisition of Sunway Kluang Mall (formerly known as Kluang Mall).

    Sunway Kluang Mall is located in the heart of Johor, making it a strategic town connecting to major towns such as Johor Bahru, Muar, and Batu Pahat. It provides excellent connectivity to other parts of Peninsular Malaysia through major highways and railways. With a population of more than 320,000 and a potential of approximately 1 million additional population in central Johor, the Kluang district serves as a preferred retail and lifestyle destination in the region.

    Sunway Kluang Mall is presently 99% occupied, with over 130 tenants. The retail mall offers a diverse array of retail offerings, including international and homegrown brands, food and beverage (F&B) outlets, as well as entertainment and lifestyle services. Anchored by Pacific Hypermarket & Department Store, the mall’s extensive offerings such as health and beauty services, cinema and bowling centre enhance the overall retail experience.

    Sunway Kluang Mall is expected to be yield-accretive to Sunway REIT’s portfolio with an estimated initial Net Property Income (“NPI”) yield of 7%.

    Clement Chen, the Chief Executive Officer of Sunway REIT Management Sdn. Bhd., commented, “We are pleased to end the year with the completion of another acquisition. This fortifies Sunway REIT’s portfolio as one of the leading REIT in Malaysia. We strategically expanded our presence in Johor, which is a high-growth state and magnet for investment.”

    He added, “Building on Sunway’s strong brand and proven track record in retail management, we see opportunities to further enhance the mall through tenancy optimisation, proactive management, and asset enhancement initiatives (AEI) that greatly increases the property’s growth potential.”

  • Smartphone users should be aware of the threats posed by malicious NFC tags

    The festive shopping season is well underway. Whereas once cash was king, now more shoppers than ever use their mobile phone’s electronic wallet as a contactless payment system when buying items, replacing credit cards or electronic ticket smart cards.

    Smartphones increasingly rely on Near Field Communication (NFC) technology for convenience and connectivity, but cybersecurity experts warn about a rising threat: NFC tag tampering. This tactic, often overlooked, can expose users to phishing attacks, malware, and data theft with a simple tap of their phone.

    “NFC technology is incredibly convenient, but it’s also a vector for malicious activity if users aren’t cautious,” warns Marc Rivero, Lead Security Researcher at Kaspersky. “Innocent-looking tags in public spaces can be reprogrammed or replaced to carry out harmful actions. As the adoption of NFC continues to grow in areas like payments, public transport, and marketing, we anticipate that malicious actors will become increasingly sophisticated in their tactics. In the next few years, NFC-related attacks could potentially target thousands of users globally, particularly in urban areas where NFC usage is widespread. Awareness and proactive measures are key to mitigating these risks.”

    How NFC tag tampering works

    NFC tags are widely used in marketing campaigns, public transport systems, and smart home setups to enable quick, touch-free interactions. However, this same convenience makes them susceptible to tampering by malicious actors.

    One method involves reprogramming legitimate NFC tags. These tags, when left unlocked, can be altered to redirect users to phishing sites, initiate unintended actions on their devices, or even deliver harmful software payloads. Another method is the physical replacement of original NFC tags. For example, attackers might swap out a genuine tag on a public poster or kiosk, in high-traffic areas like transportation hubs, cafes, or retail stores, with one that triggers harmful behaviors.

    The dangers of malicious NFC tags

    The consequences of interacting with a malicious NFC tag can be severe. Phishing attacks are among the most common outcomes, where users are redirected to fraudulent websites designed to steal personal information or login credentials. It’s possible that vulnerabilities in a smartphone’s NFC reader can be exploited to execute harmful code, compromising the device’s security. Malicious NFC tags can also prompt users to download apps or files containing malware, which may steal data, track activity, or damage the device. The seemingly small act of scanning a tampered NFC tag can thus lead to significant financial and privacy repercussions.

    Protect yourself against NFC tag tampering

    To stay safe, users are encouraged to adopt these simple but effective measures:

    1. Inspect NFC tags. Avoid scanning tags in untrusted or suspicious locations and look for signs of tampering.
    2. Verify actions. Always carefully explore the URL or action triggered by a tag before proceeding.
    3. Disable automatic actions. Configure your smartphone to require confirmation before executing NFC-related commands. Install a reliable security solution on the device to reduce the risks.
    4. Stay updated. Ensure your smartphone’s software is up to date to protect against known vulnerabilities.

    Advice for businesses

    Organizations using NFC technology should take proactive steps to secure their systems and protect their users:
    • Use locked or “read-only” NFC tags to prevent tampering.
    • Regularly inspect their tags in public spaces for alterations.
    • Educate customers and employees about safe NFC practices.

  • Global Survey Reveals Trust Deficit in Tax Systems, Including in Malaysia

    Global Survey Reveals Trust Deficit in Tax Systems, Including in Malaysia

    A groundbreaking global survey, Public Trust in Tax 2024, revealed that while most taxpayers believe in the principle of paying taxes as a contribution to society, trust in how governments utilise tax revenues remains low. Conducted by the Association of Chartered Certified Accountants (ACCA), the International Federation of Accountants (IFAC), and the Organisation for Economic Co-operation and Development (OECD), the survey gathered responses from over 10,000 individuals in 26 countries, including Malaysia.

    The survey underscores a significant gap between the theory and practice of tax systems worldwide:

    • Taxes as a Contribution: 52% see taxes as a contribution to the community, while 25% disagree.
    • Public Good: Only 33% of global respondents feel tax revenues are spent for the public good, while 46% disagree.
    •  Fair Return on Taxes Paid: Just 32% believe public services and infrastructure provide a fair return for their taxes, while 50% disagree.

    Helen Brand OBE, chief executive of ACCA, said: “Trust in tax systems is crucial for sustainable development and prosperity, and the findings of this survey highlight the challenges that many governments across the world face in building it. We look forward to using this important work to engage with policymakers, tax authorities and civil society to drive evidence-based policy initiatives to build effective and trusted tax systems.”

    Commenting on the finding that tax accountants are the most trusted source of information on tax, and politicians the least, Lee White, CEO of IFAC, said: “Consumer and investor protection is the foundation for economic prosperity, which aligns with building trust in the tax ecosystem. As the survey confirms, and in line with previous editions, professional tax accountants are the most trusted source of tax information globally. This trust places an enormous responsibility on our profession to act with integrity, to bridge the gap between governments and taxpayers, and to uphold the highest standards of ethics.”

    Manal Corwin, Director of the OECD Centre for Tax Policy and Administration, said: “We are pleased to join with ACCA and IFAC on this key research. The findings in this report highlight that support for the fiscal contract remains strong in theory, but it’s not being delivered in practice for many. We can use these findings to identify how to rebuild trust in both the theory and practice of tax across the globe.”

    Malaysia’s results revealed more optimism than many other countries in the survey, though challenges persist:

    • A Positive Contribution: 56% of Malaysians believe taxes are a contribution to the community, above the global average.
    • Spending for Public Good: 43% of Malaysian respondents agree tax revenues are spent for the public good, outperforming the global average but leaving room for improvement.
    • Fair Return: 40% of Malaysians feel they receive a fair return in public services and infrastructure for the taxes they pay, compared to the global average of 32%.
    • Ease of Compliance: Malaysians rank tax processes as relatively efficient, with 60% saying it is easy to file returns and make payments, surpassing the global average of 52%.
    • Trust in Accountants: Malaysian tax accountants are the most trusted globally, with an 80% trust rating, reflecting a high level of confidence in the profession.

    Andrew Lim, Portfolio Head of ACCA Maritime SEA, remarked, “Malaysia’s stronger-than-average results highlight the potential for further trust-building measures. Transparency, fairness, and engagement remain vital to strengthening the fiscal contract.”

    Despite relatively positive perceptions, concerns about corruption and the equitable distribution of tax burdens persist in Malaysia, mirroring broader regional and global trends. Addressing these issues will be key to fostering greater public trust in tax systems.

    The full report, Public Trust in Tax 2024, is available at ACCA’s website: https://www.accaglobal.com/gb/en/professional-insights/global-economics/public-trust-tax-2024.html

  • Kaspersky contributes to joint INTERPOL-AFRIPOL operation

    Kaspersky has assisted its partner law enforcement agencies INTERPOL and AFRIPOL in a joint effort to disrupt cybercrime across the African region. Dubbed “Serengeti,” the operation has led to the arrest of more than 1,000 individuals suspected of links to cybercrimes such as ransomware operation and business email compromise (BEC) attacks, resulting in nearly US $193 million in financial losses worldwide.

    As Africa is going through a rapid digitisation, the threat of cybercrime on the continent is also escalating. In the African region in particular, ransomware has emerged as a prominent attack vector, targeting critical infrastructure, financial institutions, and manufacturing facilities, among others. During the first 10 months of 2024, there were over 165,000 ransomware attack detections in Africa, according to Kaspersky data. Other noticeable cyberthreats targeting users and organizations in the region include spyware and password stealers.

    Conducted from September 2 to October 31, operation Serengeti dismantled 134,089 malicious infrastructures and networks linked to cybercrimes including ransomware operations, BEC attacks, digital extortion and online scams — all identified as prominent threats in INTERPOL’s  2024 Africa Cyber Threat Assessment Report.

    Kaspersky has contributed to the operation by sharing information on threat actors, data on ransomware attacks and malware targeting the region, as well as up-to-date indicators of compromise (IoCs) for malicious infrastructure across Africa. Among the malware targeting African countries was also a well-known Brazilian banking trojan Grandoreiro – Kaspersky recently released new findings on this trojan at its Security Analyst Summit. Additionally, ransomware families detected in attacks on African organizations among others included LockBit, Rhysida, and Medusa.

    The operation has also resulted in the identification of more than 35,000 victims of cyber offenses investigated.

    Valdecy Urquiza, Secretary General of INTERPOL, said: “From multi-level marketing scams to credit card fraud on an industrial scale, the increasing volume and sophistication of cybercrime attacks is of serious concern. Operation Serengeti shows what we can achieve by working together, and these arrests alone will save countless potential future victims from real personal and financial pain. We know that this is just the tip of the iceberg, which is why we will continue targeting these criminal groups worldwide.”

    “As an advocator of global cyberspace safety, it is meaningful for us to play a part in this joint operation. This is a testament of the importance of cooperation between governments, international law enforcement agencies, and cybersecurity companies like us to battle cybercrimes and threats. As cybercrimes are borderless, collective efforts are crucial to mitigate the risks and enhance cyber resiliency, thus helping to make the digital world safer for governments, businesses and individuals alike,” says Adrian Hia, Managing Director for Asia Pacific at Kaspersky.

  • Kaspersky: Businesses in Southeast Asia faced over 140K web cyberthreats daily

    Kaspersky: Businesses in Southeast Asia faced over 140K web cyberthreats daily

    In Southeast Asia, businesses face a growing spectrum of web, or internet-born threats as they navigate an increasingly digital economy. The region’s rapid digitalisation has made it both a hub for growth and a target for cybercriminals.

    In the first half of 2024, Kaspersky has detected and blocked over 26 million web threats from its security solutions for businesses in the region, averaging 146,944 web attacks every day.

    Companies and organisations in Malaysia faced 19,615,255 web-based threats in the first six months of the year, placing the nation at the top of the rank among SEA countries. Indonesia trailed behind in second spot with 3,204,294.

    Web-based threats, or online threats, are a category of cybersecurity risks that may cause an undesirable event or action via the internet. Web threats are made possible by end-user vulnerabilities, web service developers/operators, or web services themselves. Regardless of intent or cause, the consequences of a web threat may damage both individuals and organisations.

    Vietnam and Thailand are sitting lower in the regional rank, with total web attacks of 1,445,452 and 1,057,732, while 846,837 threats were recorded in the Philippines and 574,292 in Singapore.

    “As businesses and governments in the region continue to embrace digitalisation to drive economic growth, their increased reliance on digital platforms broadens their attack surface. This leads to more opportunities for cybercriminals to exploit vulnerabilities in unprotected systems, which can cause disruptions to supply chains, financial institutions, and critical infrastructure such as healthcare and energy. Such incidents can damage productivity, lead to financial losses, and erode trust in digital systems,” says Yeo Siang Tiong, General Manager for Southeast Asia at Kaspersky.

    While governments are increasingly focusing on mandatory regulations and laws to protect data and enforce accountability for cybersecurity incidents, it is important that local businesses too must continue keeping round-the-clock vigilance, prioritising and strengthening their cybersecurity posture.

    “Cybercriminals in the region are becoming more sophisticated, utilising AI-driven attacks and other tools and techniques Businesses must invest in robust cybersecurity tools like endpoint protection, firewalls, and real-time event monitoring and management. Regular security assessment and audits must be conducted to identify weaknesses and address vulnerabilities,” Yeo remarks.

  • Tune Protect Enhances Customer Experience with Hassle-Free Instant Travel Claims Payout

    Tune Protect Enhances Customer Experience with Hassle-Free Instant Travel Claims Payout

    Tune Protect Malaysia has launch of its Travel Easy Instant Travel Claims Payout feature, now accessible through the Tune Protect mobile app. This feature simplifies the claims process, offering travellers a fully digital and hassle-free experience with instant payouts via DuitNow upon claim approval.

    Travel Easy is a travel insurance product which provides coverage for flights across all airlines. The Instant Travel Claims Payout feature is the latest innovation that is introduced to expedite the claims process, particularly for the Travel Delay benefit. By eliminating unnecessary documentation such as travel itineraries and delay confirmations for delays between 3 hours to under 9 hours, the claims submission process is also completely paperless and fully digital. Travellers can submit claims via the app, and payouts are processed on the day of approval through DuitNow, providing instant reimbursement.

    Travellers purchasing the individual Travel Easy policy can receive RM200 for the first complete three hours of delay, followed by an additional RM200 for every subsequent six hours. This feature redefines the new norm for convenience and efficiency, delivering a faster and more seamless claims experience.

    “Travellers today demand faster, more convenient solutions, and our Instant Travel Claims Payout feature is designed to meet those needs. We have integrated cutting-edge digital solutions to offer the speed, convenience, and security they deserve. By leveraging real-time flight data for claim verification and using DuitNow for instant payments, we ensure that the claims process is as seamless and expedited as possible,” said Jubin Mehta, Chief Executive Officer, Tune Protect Malaysia.

    He added, “Our fully digital and paperless process allows travellers to submit claims efficiently and easily, from anywhere at any time. This ensures a seamless, stress-free experience, especially when it is needed most. By leveraging advanced technologies like Robotic Process Automation (RPA), we have automated the entire claims assessment process, from registration to payment. This not only eliminates tedious paperwork but also significantly accelerates approvals and payouts, delivering an enhanced insurance journey to our customers.”

    Tune Protect has a 3:3:3 commitment where customers can buy in 3 minutes, receive a response in 3 hours, and get their claims paid in 3 working days[2]. The introduction of the Travel Easy Instant Travel Claims Payout further enhances this commitment by reducing the overall turnaround time for those opting for DuitNow as their reimbursement method, shortening the payout to within same day upon approval.